Dangers of Cigarette Smoke in a Room

Except for a handful of properties, many hotels in America are turning toward a smoke-free property, largely for health and safety reasons, but also because smoke can be incredibly destructive to property and furnishings.   While it’s easy enough to keep smokers confined to designated rooms, the smoke itself is harder to contain. While hotel smoke detectors protect guests, smoking in a room can cause … Continue reading Dangers of Cigarette Smoke in a Room

continental breakfast

The Best Continental Breakfast for Your Guests

Many hotel chains offer a continental breakfast free of charge to all guests. The light fare often consists of coffee and bagels, although some locations go above and beyond by providing a full meal. They put on a significant continental breakfast display each day to entice guests to book an extended stay.   How Continental Got Its Start Residents in the countries of continental Europe … Continue reading The Best Continental Breakfast for Your Guests

hotel clock

Amenities Cost Hotels Money – But They Also Make Hotels Money

If there’s one fight that will probably continue as long as the hospitality industry exists, it’s the fight over guest amenities. While hotel managers and accountants eye free giveaways and complimentary services with a skeptical eye (if not outright hostility), brand managers go gray just imagining what would happen if guests found out those things were disappearing. A lot of research has been done into … Continue reading Amenities Cost Hotels Money – But They Also Make Hotels Money

staff engagement

Making or Breaking the Customer Experience: The Importance of Staff Engagement

What’s the most important factor in the success of a hospitality business? If you look at what hospitality businesses large and small—from giant conglomerates to tiny family owned establishments—have in common, there’s one thing that all successful operations share: They understand the importance of staff engagement with guests. When the staff is friendly and welcoming, customers are overwhelmingly more likely to enjoy the time they … Continue reading Making or Breaking the Customer Experience: The Importance of Staff Engagement

Ensure Your Hotel Lobby Leaves an Unforgettable First Impression on Your Guests

A customer’s first impression of a hotel is what will make them come back. Potential customers will flip through hotel listings as quickly as it takes to click the next page of search results and, if a dirty, messy lobby is the first thing they see, they won’t even bother with the rest. Likewise, for in-person visits: Cluttered and unsightly lobbies are bad for business, … Continue reading Ensure Your Hotel Lobby Leaves an Unforgettable First Impression on Your Guests

man looks out hotel window

The Future of the Hotel Industry

With the rise of new rooming apps like Airbnb, the traditional hotel experience, as we have all come to know and experience and see in countless films and television shows, has been forced to change. With more and more people eschewing the classic model of the hotel, it can seem like the industry is slowly dying on life support. However, the traditional hotels of the … Continue reading The Future of the Hotel Industry

woman inventorying hotel furniture

Unique Touch-Up Tips to Make Your Hotel Rooms Higher Quality

Transforming your hotel from a serviceable place to stay the night to a higher class, more luxurious experience doesn’t need to break the bank or take months and months of extensive or labor-intensive remodeling and refitting. By focusing on what is really important to travelers and guests, you can offer them an upscale, comfortable, and quality experience, all without having to completely overhaul your property. … Continue reading Unique Touch-Up Tips to Make Your Hotel Rooms Higher Quality