The Future of The Hotel Telephone
As of October 2014, 64% of Americans own a smartphone and in January 2014, the Pew Research Center conducted another study which found out 90% of Americans own a cell-phone. These numbers are quite staggering considering in 2011, only 35% of Americans owned a smartphone. What has this meant for your hotel and motel? Decreased Revenue. With the majority, almost two-thirds of the country able to access their emails, watch videos, and make phone calls on their smartphones, the hotel telephone has become forgotten. Not to mention, guests can make international calls right on their telephones via Skype, eliminating the hefty prices charged when using a hotel phone to call long distance. So as a hotel and motel why do you still need telephones in every guest room?
1. 9-11 Emergency
Plain and simple, it is imperative for your guests to have the ability to call 9-11 for emergency situatiions. As hoteliers, you may remember reading about the petition to end using a “9” for outbound calls first before dialing the intended number. Read more here. Make sure to have a sign or an indicator to dial 9-9-11 next to your phone to avoid complications. Many hotel owners are now programming their phone systems with the number “8” and having a direct number for 9-11. In a panic, many guests will not remember to dial an extra “9” unless proper instructions beside or on the phone tell them differently. If your establishment does not have a telephone in the bathroom, considering installing a phone next to the toilet. For people of all ages, slipping and falling is prone to happen in the bathroom. Also, where is the first place people go when sick? The bathroom. Click here to see our custom telephone face plates, which can be tailored to your hotel and motel’s specific needs.
2. Guests Need to Reach the Front Desk
Guests expect a direct line to the concierge desk rather than fumbling to find the number to dial on their cell-phones. Having an immediate line to the front desk is reassuring to guests and can lead to higher customer satisfaction ratings. The front desk should welcome calls requesting recommendations for entertainment and dining!
3. Elderly Guests Depend on it
For Baby Boomers(1946-1964) and even for the Silent Generation (1925-1945), the technological changes have happened so fast that many have not adopted smartphones, laptops, or even regular cell-phones. From experience, some grandparents and parents are very modern and hip, while others avoid technology like the plague. For their interest, it is necessary to have an in-room telephone to cover all the demographic requirements of your hotel and motel.
Your guests may forget or misplace their phone chargers, leaving them with a dead phone. Your guest room phone eliminates any worry they won’t be able to make a phone call for personal or business reasons. An advantage of having a corded phone is that all your phones power comes directly from the phone line. Unless your hotel operates with cordless phones, you don’t have to worry about changing out batteries regularly!
National Hospitality’s Guest Room Phones
For industry proven telephones at an economical price, check out two options that will help your hotel and motel meet the necessary requirements for emergencies, front desk calls, elderly assistance, and for instances where a backup is needed. Click on photos for more information!
Thanks for Reading! Solutions on how to make your phone a revenue machine again, coming soon! Make sure to follow our blog via email to get instant updates as soon as new articles are released!
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