Blogmas Day 12: Using HotelTap For Communication in 2016

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Is your staff having trouble completing daily tasks and keeping up with maintenance requests? Hoteltap is the hospitality’s communication solution currently used and trusted by Holiday Inn & Suites, Hampton Inn, Fairfield Inn & Suites, and Country Inn & Suites. Hoteltap is an affordable communication tool that links to every staff members phone to streamline messages, improve guest request response times, generate positive online reviews, and quickly alert staff of any maintenance issues that need to be fixed.

Benefits of Hoteltap

Created and founded by Sandip Jariwala, Sandip understands the hotel business better than most. As the owner of Hawthorn Suites by Wyndham in Alameda, California, Sandip understands it is crucial to respond to guest complaints and comments on a minute to minute basis as opposed to a day to day basis.

eHotelier’s editor says it best in their article:

HotelTap is a “digital logbook in the cloud” that replaces notebooks, paper tickets, sticky notes, internal emails, spreadsheets, text messages and radios for recording and responding to guest requests, performing and tracking maintenance tasks, and resolving customer complaints. Using a social media network format, HotelTap leverages mobility and the cloud to share information between those who “need to know,” from department to department, employee to manager, and manager to owner, in one comprehensive location.

Sandip Jariwala further states:

In my 20 years of operating hotels, I have always understood the importance of accurate and instant communication in helping me and my employees meet customer expectations.

 

I am an early adaptor of technology and I am aware of the fast paced changes in workplace communications. My employees and I are ready to take advantage of cloud and mobile technologies because we realize that our customers are not only adopting to these changes in their own lives but also expecting us to service their needs by changing the way we communicate in our business.”

Hoteltap helps staff feel confident and reassured that all tasks are being completed for every work shift. Staff’s moral will be rewarded by positive guest comments, problem free-stays, and increased revenue. No longer will hoteliers need to issue guest refunds for unsatisfactory stays, positively affecting the perception of your hotel!

The Key Features and Functions

  • Throw the paper away. Your log book is now in the cloud!
  • Replaces notebooks, paper tickets, internal emails, spreadsheets, text messages & radios
  • Easily accessible from any WiFi device
  • Employees receive mobile notifications directly related to room number and issue
  • Print task lists for employees
  • One location for wait list, lost & found, group reservations and other operational tasks
  • No language barrier, messages can be coded to employees language of choice
  • See guest complaints and maintenance issues in real time
  • Create standardized checklists for housekeeping staff and other staff areas
  • Unlimited data storage allows for attaching documents, photos, & videos to notes and tasks
  • Keep track of equipment records to save time and expenses
  • Daily activity reports keep a paper trail of all your communications
  • Stay connected with the entire hotel, 24/7, with data security and daily backups

The Verdict

Hoteltap gives hoteliers a platform to be in full control of their staff, guests, and equipment. Using the various analytical tools, Hoteltap allows you to easily understand and meet customer expectations. Try out Hoteltap in 2016 and see the difference it can make!

Stay tuned for Blogmas Day 13!

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