What’s the most important factor in the success of a hospitality business? If you look at what hospitality businesses large and small—from giant conglomerates to tiny family owned establishments—have in common, there’s one thing that all successful operations share: They understand the importance of staff engagement with guests. When the staff is friendly and welcoming, customers are overwhelmingly more likely to enjoy the time they … Continue reading Making or Breaking the Customer Experience: The Importance of Staff Engagement