If there’s one fight that will probably continue as long as the hospitality industry exists, it’s the fight over guest amenities. While hotel managers and accountants eye free giveaways and complimentary services with a skeptical eye (if not outright hostility), brand managers go gray just imagining what would happen if guests found out those things were disappearing. A lot of research has been done into … Continue reading Amenities Cost Hotels Money – But They Also Make Hotels Money