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How to Ensure Your Hotel Room Is Handicapped Accessible

In the U.S., Title III of the Americans with Disabilities Act (ADA) states that hotels, inns, and other places of lodging must make their facilities handicapped accessible. Not only does the physical location need to be accessible, communications and the hotel website also need to be accessible. Offering handicapped-accessible hotel rooms is a must so that you can accommodate any and all guests. Quality customer … Continue reading How to Ensure Your Hotel Room Is Handicapped Accessible

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Amenities Cost Hotels Money – But They Also Make Hotels Money

If there’s one fight that will probably continue as long as the hospitality industry exists, it’s the fight over guest amenities. While hotel managers and accountants eye free giveaways and complimentary services with a skeptical eye (if not outright hostility), brand managers go gray just imagining what would happen if guests found out those things were disappearing. A lot of research has been done into … Continue reading Amenities Cost Hotels Money – But They Also Make Hotels Money