hotel luggage cart

Why It’s in Your Best Interest to Accommodate and Assist Your Guests

There’s no better way to start off your guests’ stay than by helping them the second they walk through your door. Most guests bring plenty of bags and suitcases with them and, for some, it’s a struggle to carry everything at once. Since the success of your hotel relies on your ability to be hospitable, you’ll want to make it a goal to help all … Continue reading Why It’s in Your Best Interest to Accommodate and Assist Your Guests

staff engagement

Making or Breaking the Customer Experience: The Importance of Staff Engagement

What’s the most important factor in the success of a hospitality business? If you look at what hospitality businesses large and small—from giant conglomerates to tiny family owned establishments—have in common, there’s one thing that all successful operations share: They understand the importance of staff engagement with guests. When the staff is friendly and welcoming, customers are overwhelmingly more likely to enjoy the time they … Continue reading Making or Breaking the Customer Experience: The Importance of Staff Engagement