Category: Employees and Staff

Employees and Staff, Hotel Maintenance and Housekeeping

8 Hotel Housekeeping Tips and Tricks to Make Sure Your Staff Is Prepared

Part of running a hotel is ensuring guest satisfaction, which primarily comes from the level of customer service you provide AND the cleanliness of your rooms. Rooms that are well-maintained and kept clean are vital for repeat business and great online reviews. Since the role of housekeeping in hotels falls to your housekeeping staff, you must make sure they are prepared to do their jobs … Continue reading 8 Hotel Housekeeping Tips and Tricks to Make Sure Your Staff Is Prepared

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Employees and Staff

Why It’s in Your Best Interest to Accommodate and Assist Your Guests

There’s no better way to start off your guests’ stay than by helping them the second they walk through your door. Most guests bring plenty of bags and suitcases with them and, for some, it’s a struggle to carry everything at once. Since the success of your hotel relies on your ability to be hospitable, you’ll want to make it a goal to help all … Continue reading Why It’s in Your Best Interest to Accommodate and Assist Your Guests

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staff engagement
Employees and Staff

Making or Breaking the Customer Experience: The Importance of Staff Engagement

What’s the most important factor in the success of a hospitality business? If you look at what hospitality businesses large and small—from giant conglomerates to tiny family owned establishments—have in common, there’s one thing that all successful operations share: They understand the importance of staff engagement with guests. When the staff is friendly and welcoming, customers are overwhelmingly more likely to enjoy the time they … Continue reading Making or Breaking the Customer Experience: The Importance of Staff Engagement

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